We find that a lot of Chesapeake service and repair at Bells Mill AutoCare are a little tentative when they talk with their automotive advisors. They want to ask questions, but don’t want to be embarrassed or to seem pushy. Cars are very complicated and there’s more to know about them than most of us have the time to learn. Maybe it’s because cars have become so much more reliable that the average person just doesn’t need to know as much to keep their vehicle on the road.
You know, your local hospital has a Patient’s Bill of Rights that they post throughout the hospital. We think our Chesapeake automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.
It’s all about the communication. It’s a little harder when you’re trying to find the right service center in Chesapeake. But once you’ve developed a relationship, the communication should come easier.
What are some of the barriers to communication? Well, let’s go back to the medical example. When your doctor’s explaining something to you, it’s something that she understands very well and is very familiar with. So she may use jargon you don’t understand or that you don’t have the education and training that’s foundational to understanding what she’s trying to explain.
So you fall behind and get frustrated.
It can be the same with your Chesapeake automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.
Financial related issues seem to be most frustrating to customers. If you’re not sure, ask what the payment policies are. For example, there’s a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what’s done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.
Communication is a two way street. If you have some real budget concerns, ask your Chesapeake service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find a rebuilt part or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.
Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.
Be sure to ask for and keep a detailed explanation of all the work that’s done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.
Call Bells Mill AutoCare to make an appointment. 964 Bells Mill Rd Chesapeake, VA 23322 757.436.5950
Your Well Trained Technician At Bells Mill AutoCare
Posted on December 18,14 by truck2
When your pickup has a problem, or just needs some routine service, you might get a little nervous. Your car’s so important to your life in Chesapeake, you need to back on the road as soon as possible – with the problem fixed right the first time.
If you’ve ever checked into some of the technician training Bells Mill AutoCare professionals receive, you may be surprised at how much specialized knowledge and skill goes into diagnosing and repairing a modern car. For example: Today there are four cylinder engines that generate more power than the 1980s-era V-8’s. I mean a new V-6 Toyota Camry could beat Sonny Crocket’s Ferrari in a race to sixty.
Our engines are more and more powerful and at the same time their fuel economy keeps inching up – even with steep Virginia Beach gas prices. They are also amazingly reliable: Kudos to the automotive engineers at the leading vehicle manufacturers. But the advances come at the price of simplicity. The modern cars Virginia Beach auto owners drive around VA expressways are so much more complex from a mechanical standpoint that it makes your head spin – not to mention the electronics.
Some pickups have several networked computers controlling most of the engine functions and many other vehicle operations as well. Virginia Beach motorists take all of this sophistication for granted – but somebody has to fix it when it breaks. It’s a real challenge for Chesapeake Bells Mill AutoCare technicians to keep up, but we work hard to stay ahead of the technology. It requires a high level of commitment on the part of the technicians and the Virginia Beach service centers as well.
Bells Mill AutoCare technicians receive training through a combination of formal classroom training, training provided at Bells Mill AutoCare by parts and equipment manufacturers, on-line courses and home study courses.
In addition to the expensive training, there’s the financial commitment for Bells Mill AutoCare to purchase the diagnostic and repair tools.
There are many independent certifications available at Bells Mill AutoCare all the way up to Master Technician. The ability to repair your pickup requires a strong combination of training and resources. No one can know everything, so Virginia Beach auto service centers subscribe to data services, technical libraries and even on-line communities that can help them when they run into a difficult problem.
It’s like those medical diagnosis shows on TV. Here are the symptoms – what’s the diagnosis and treatment? Diagnosis is every bit as much an art as a science. At Bells Mill AutoCare, we want everything to be simple, straightforward and inexpensive – but sometimes it just isn’t.
The next time you bring us your pickup, don’t worry. You’re in good hands at Bells Mill AutoCare.
On Board Diagnostics For Your pickup
Posted on November 05,14 by truck2
Make an appointment with Bells Mill AutoCare to have your on board diagnostics analyzed. 964 Bells Mill Rd Chesapeake, VA 23322 757.436.5950
Today we’re going to talk about on-board diagnostics and the questions we hear from folks around Chesapeake VA who need answers about diagnostic services. They want to know what diagnostics are, what’s involved and what the benefits are. They really want to understand the value of diagnostic scans by a trained technician in Chesapeake VA.
These are valid concerns. If you don’t understand something it’s really hard to know its value. Let’s start with some history.
Since 1996, all cars and light trucks in Chesapeake VA have been required to use a standardized diagnostic system to help repair technicians determine what’s wrong with your vehicle. The diagnostic system works with the vehicle’s Engine Control Module – the computer that controls many engine functions.
The computer monitors dozens of components and processes. Depending on what the sensors read, the computer will make adjustments to compensate for conditions and minor problems. When there is a condition that it can’t adjust for, the computer will turn on the check engine light.
It is also called the ‘service engine soon’ light on some vehicles. The warning light signals you to get into your Chesapeake VA service center so that the trouble code can be read and the problem can be fixed. Your service center will have a scan tool and powerful software that will help the technician diagnose the problem.
If you’ve searched for check engine light on the internet, you may have seen that you can buy an inexpensive scanner or go to an auto parts store to have the trouble code read to tell you exactly what’s wrong.
That’s a common myth. The code itself doesn’t tell you what’s broken. It starts you looking in the right place. It tells you what engine parameter is out of range – but it won’t tell you what’s wrong or how to fix it.
Let’s say you think your daughter has a fever. You take her temperature and it reads one 102 degrees. You’ve confirmed a fever, but you don’t know what’s causing it. Is it a 24 hour flu, an infection, appendicitis or leukemia? A fever is a symptom of all of these medical problems, but it takes a skilled physician’s examination and additional diagnostic tests to find out what is actually causing the fever.
An example of a trouble code could be: P0133, which reads ‘Bank 1 sensor 1 circuit slow response’. This means that the front oxygen sensor has a slow response time to changes in the air-fuel mix. If that’s all you knew about cars, you would think your oxygen sensor was broken and would replace it. Now, it could be the oxygen sensor – but it could also be a bad or contaminated airflow sensor, exhaust leak, electrical problem, an intake manifold leak or any of a number of other things.
You can imagine a lot of oxygen sensors have been replaced because of that code. So the on-board diagnostics point the way to where the trouble lies, but it takes some skill and high-tech equipment to actually pinpoint the problem. The cheap scan tools that a consumer can buy do not have the ability to retrieve some of the operating history that’s stored in the engine control computer. That history’s very helpful in diagnosing the problem. Service centers like Bells Mill AutoCare invest a lot of money in high-end diagnostic tools to help solve the mystery and get you back on the road as soon as possible without replacing a lot of parts that don’t need replacing.
So, on-board diagnostics provide a powerful starting place for a highly-trained, well-equipped technician to get to the bottom of your problem. When your check engine light comes on, get it checked at Bells Mill AutoCare. If the light burns steady – don’t panic. Get in to Bells Mill AutoCare soon to have the engine scanned. A flashing check engine light means that there is a severe engine problem. Get in as soon as you can – waiting too long can lead to very expensive damage.
And try to not drive at high speed or tow or haul heavy loads with a flashing check engine light.
Arrive Alive In Chesapeake
Posted on August 15,14 by truck2
We’ve all seen VA drivers do crazy things while driving to or from Chesapeake. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. It’s a wonder we even dare drive on VA roads.
The truth is that all of us Chesapeake auto owners are distracted when we drive. Unfortunately, traffic, road construction and other detrimental external factors are beyond our control. The distractions inside our car, however, are things we can often control.
Here’s some things that’ll give you more control in your car, and help keep your attention on the roads around Chesapeake, VA.
Chesapeake drivers who are 16 to 20 years old tend to be more distracted by the radio, CD or MP3 player.
Chesapeake car owners who are 20 to 29 are more distracted by passengers in the car, including small children.
Those over age 65 tend to be more distracted by objects or events that are outside of the vehicle.
Other factors like fatigue, stress and lack of sleep make it harder to pay attention to driving – no matter what age we are. It is always better to pull over and take a quick nap than risk falling asleep at the wheel. Chesapeake motorists are also distracted by thinking about relationships, family issues, money and bills. So what can Chesapeake drivers do to manage these harmful distractions? Well, the first thing is to eliminate as many as we can.
When you get in your car, make sure you’re belted in; that the seats, steering wheel and mirrors are adjusted; and your radio or CD player is ready.
Secure any loose objects in the car that can fall on the floor and interfere with your driving.
If you have a drink, make sure it’s spill-proof and put in a cup holder. Chesapeake car owners’ pets should also be contained.
VA auto owners with kids in the car should make sure they’re clipped in their seat belts or safety seats. You may want to give them some distractions to help keep them quiet and sitting in their seats. Don’t get involved in their arguments while you’re driving. Pull over if you need to find a toy or break up a fight.
If you eat while driving, choose simple finger foods that aren’t messy.
Learning your car’s controls before you drive is another important way to improve your safety. Learn how to work the radio by touch. Controls located on the steering wheel can help Chesapeake drivers keep their eyes on the road. The same goes for heating and air conditioning controls.
If you have to use a cell phone, a hands-free system is best. But remember, the biggest cell phone distraction isn’t the phone itself – it’s the conversation. Keep conversations brief and light, or pull over if you can. Your important reaction time is much slower when talking and driving, so allow more space between you and the car ahead of you. Know your local Chesapeake laws – it may be illegal to be on the phone. Never text while driving! This has already caused many deaths and injuries in VA over the last few years.
And if you really think you have to shave, change your clothes or put on make-up while driving in Chesapeake – you’re wrong. Just start getting ready earlier so you have enough time to finish those things before you drive around Chesapeake.
It’s vital to remember that driving is probably the most dangerous thing you’ll do all day – so don’t make it any worse. Use these tips to keep you and your loved ones safer behind the wheel in Chesapeake.